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SHIPPING & RETURNS
SHIPPING POLICY
Last Updated: September 2026
At Schell Store, we are committed to providing a simple and reliable shopping experience. Please review the information below to learn more about how we process and ship orders.
Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on the product, availability, and order volume.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Delivery times may vary depending on the destination, shipping method, product availability, and carrier.
Estimated delivery times are provided as a general guideline and are not guaranteed. Delays may occasionally occur due to weather, carrier issues, customs, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.
Shipping promotions or free shipping offers may be available on selected products or during specific promotional periods.
Order Tracking
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for the tracking information to become active after the package has been handed over to the carrier.
Address Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact our Customer Service team so we can help you investigate the status of your shipment.
Schell Store is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, or incorrect address information provided by the customer.
International Shipping
For international orders, additional customs duties, taxes, or fees may apply depending on the destination country. These charges, when applicable, are the responsibility of the customer.
Contact Us
If you have any questions about shipping or your order, please contact our Customer Service team.
Thank you for choosing Schell Store.
Schell Store — Discover More. Shop Smarter.
RETURN & EXCHANGE POLICY
Last Updated: September 2026
At Schell Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our Return & Exchange Policy below.
Returns
Eligible products may be returned if they are unused, in their original condition, and include all original packaging and accessories.
To request a return, please contact our Customer Service team with your order number and the reason for the return. Our team will provide instructions on how to proceed.
Items that have been used, damaged, altered, or returned without the original packaging may not be eligible for a refund or exchange.
Exchanges
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after receiving your order.
Depending on the situation, we may offer a replacement, exchange, or other appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, including products that are personalized, used, opened when applicable, or subject to hygiene or safety restrictions.
Specific products may have additional return conditions, which will be indicated on the product page or at the time of purchase.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your package or product arrives damaged, defective, or different from what you ordered, contact us with your order number and clear photos of the product and packaging.
We will review the situation and assist you with the next steps.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless otherwise required by applicable law or agreed by Schell Store.
Return Shipping
Unless the product is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping service when returning an item, as Schell Store cannot be responsible for items lost during return shipping.
Important Information
Return eligibility may vary depending on the product purchased, its condition, and applicable laws and regulations.
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.
Contact Us
If you have questions about a return or exchange, please contact our Customer Service team. We are here to help make your shopping experience as simple and convenient as possible.
Thank you for choosing Schell Store.
Schell Store — Discover More. Shop Smarter.